1. Introduction
Welcome to Annjai Packaging ("Annjai Packaging", "we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for a customer account, or purchase corrugated boxes and packaging materials through our e-commerce platform.
By accessing or using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website.
2. Information We Collect
We collect personal information necessary to provide our packaging products and services to both retail and bulk B2B customers. The types of data collected include:
A. Personal Identification Information
- Account Registration: Full name, email address, mobile phone number, and password.
- Shipping & Delivery Details: Delivery address, city, state, postal code, and recipient contact number.
- B2B Commercial Details: Company/Business name, GSTIN (optional for tax invoicing), and billing address.
B. Transaction & Order History
Records of products purchased, order values, quantities, custom dimension requests, invoice records, and order fulfillment status.
C. Technical & Usage Data
IP address, browser type, device information, operating system, and session log data collected automatically when navigating our platform.
3. How We Collect Your Data
We collect personal data directly from you through the following touchpoints:
- Creating an account on our website (JWT-authenticated registration).
- Placing an order or entering shipping details at checkout.
- Submitting custom packaging inquiries via our product customization forms.
- Communicating with our support or sales team via email, phone, or WhatsApp.
4. How We Use Your Information
Your personal data is used strictly for legitimate business purposes, including:
- Order Fulfillment: Processing transactions, manufacturing custom packaging orders, and delivering physical shipments within India.
- Customer Support & Communication: Sending order confirmations, dispatch updates, tracking details, and responding to inquiries.
- Account Management: Maintaining your secure account login, order history, and saved delivery addresses.
- Platform Improvement: Analyzing website performance and user experience to improve product offerings.
Zero Data Monetization: We do NOT sell, rent, or trade your personal information to third-party marketers or data brokers.
5. Payment Processing & Third-Party Service Providers
Razorpay Payment Gateway
All online payments on our platform are processed securely through Razorpay Software Private Limited. Razorpay supports credit/debit cards, Netbanking, UPI, and digital wallets.
Important Security Note: Annjai Packaging does not store, collect, or process any credit card numbers, CVVs, debit card PINs, or UPI PINs on our servers. All sensitive financial data is tokenized and processed directly by Razorpay in compliance with PCI-DSS standards.
Logistics & Delivery Partners
We share necessary shipping details (recipient name, physical delivery address, and contact phone number) with third-party logistics and courier providers solely to facilitate the physical transport and delivery of your orders across India.
6. Cookies & Local Storage
We use essential cookies and browser local storage mechanisms to ensure proper website functionality. These include maintaining your active shopping cart, storing authentication tokens (JWT) for secure login sessions, and remembering your recently viewed products. You can disable cookies through your browser settings, though certain website features (such as checkout and account login) may not function properly as a result.
7. Your Rights & Data Control
As a user, you have the following rights regarding your personal information:
- Access & Correction: View and update your profile information and saved addresses directly through your account dashboard.
- Account Deletion: Request full closure of your account and deletion of associated personal data by submitting a formal request to our privacy team.
- Communication Preferences: Opt-out of non-essential promotional communications at any time.
8. Data Security & Retention
We implement appropriate technical and organizational security measures, including HTTPS encryption, secure database access protocols, and JWT authentication, to protect your personal data against unauthorized access, alteration, or disclosure. We retain personal information for as long as necessary to fulfill orders, comply with statutory tax and accounting obligations under Indian law, and resolve disputes.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:
Annjai Packaging
Email: privacy@annjai.in
Phone: +91 98912 65255
Address: Plot No-95-97 Laghu Udhyog Kunj Sector 64, Mohna Road Ballabgarh, Faridabad, Haryana – 121004, India